Advice to the Aged Care Industry

The Department of Social Services is committed to communicating with the aged care industry and regularly communicates with aged care stakeholders via email. These communications advise of important government announcements that affect the aged care sector.

To receive messages from the Department of Social Services please subscribe below.

The communications are reproduced on the website as a service to interested members of the community.

Information for Aged Care Providers newsletter

The Department produces a regular newsletter for aged care providers which is a snapshot of advice on current key issues. All those who subscribe to receive updates from the Department will receive this newsletter. Previous issues of the newsletter are available for viewing.

ACAT CHAT newsletters

ACAT CHAT is a newsletter designed to keep Aged Care Assessment Teams (ACAT) up to date on current issues and informed about new policy and program initiatives impacting on the Assessment Program.

Subscribe to our mailing list

Use the form below to keep updated on policy changes, as well as information that affects the aged care sector. By completing the subscription form you are consenting to your professional information being collected for subscription and communication purposes. The Department of Social Services uses MailChimp to send messages, which is based in the United States of America. MailChimp may collect personal information please ensure you review the Privacy and Consent statement.  

Please note the subscribed email address may receive information regularly. If you do not want to receive regular communications, but need to keep up to date, you can view messages on the Department of Social Service website. Alternatively, a group mailbox can be subscribed for your organisation, which can be used to distribute messages as appropriate. The Department of Social Services highly recommends subscribing at least one email address per organisation.

Note: The Information for Aged Care Provider newsletter will be distributed to all categories within this service.

Providers of Aged Care Services
Approved providers of Commonwealth funded aged care services that receive funding under the Aged Care Act 1997 are encouraged to be subscribed here to receive important information that may affect their business.

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Privacy and Consent – MailChimp Subscription Services

The Department of Social Services (DSS) will only use information subscribers have provided for the purpose of creating, sending and managing emails relating to the work of DSS, in accordance with the preferences chosen by subscribers. DSS will also use this information to measure Email Campaign performance and to improve the features for specific segments of customers, evaluate your use of our website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.

As MailChimp is based in the United States of America (USA) and the information generated by cookies about your use of the website (including your IP address) will be transmitted to and stored by MailChimp on servers located outside Australia, we are required to inform you that by subscribing to our e-Newsletter:

  • you consent to your personal information being collected, used, disclosed and stored as set out in Mail Chimp’s Privacy Policy and agree to abide by Mail Chimp’s Terms of Use; you understand and acknowledge that this service utilises a MailChimp platform, which is located in the USA and relevant legislation of the USA will apply. Accordingly, Australian Privacy Principle 8.1 contained in Schedule 1 of the Privacy Act will not apply; and
  • you understand and acknowledge that you will not be able to seek redress under the Privacy Act 1988 (Cth) but will need to seek redress under the laws of the USA.

Principle 8.1 requires the Department to take steps as are reasonable in the circumstances to ensure that MailChimp does not breach the Australian Privacy Principles in relation to the information given by the subscriber. This would no longer apply if you sign up to a subscription service of the Department in which MailChimp is used.

You can opt out of our mailing list if you chose the ‘unsubscribe’ service provided by MailChimp in every email, or contact DSS. You can also disable or refuse cookies or disable Flash player; however, you may not be able to use the services provided by MailChimp if cookies are disabled. Should you wish to contact MailChimp, you can find contact details on Contact MailChimp page.

MailChimp has the endorsement of TRUSTe's Privacy Seal, which means this privacy policy has been reviewed by TRUSTe for compliance with their program requirements including transparency, accountability, and choice related to the collection and use of your Personal Information. TRUSTe is an independent third party that operates a globally-recognised privacy trustmark.

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