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National Consumer Protection Framework for online wagering – Baseline Study Final Report

24 November 2019

On 24 November 2019, the Minister for Families and Social Services, Senator Anne Ruston released the final report of the National Consumer Protection Framework for online wagering (National Framework) baseline study.

The aim of the study was to establish base levels of online wagering involvement, the prevalence of risky gambling behaviour, and levels of online wagering consumer harm, ahead of the full implementation of the National Framework.  The baseline study sets a benchmark to inform future evaluation activities to determine the effectiveness of the National Framework.

Undertaken by the Australian Institute of Family Studies the independent study involved an online consumer survey with over 5,000 people who wager online, a review of online wagering service providers’ and gambling regulators’ websites, and interviews with online wagering service providers and regulators.

Over half of the survey participants (52 per cent) were classified as being at risk-of or already experiencing gambling-related harm.  This confirms the actions of all Australian Governments to implement the National Framework, and to ensure that it keeps pace with best practice consumer protection and changes in technology over time.

The Report includes recommendations for Government on the implementation of the National Framework and for the future evaluation phases of the National Framework.

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