Broadband for Seniors

How Much?

There is maximum funding of $5.2 million from 2013-15 for the ongoing delivery of Broadband for Seniors services.

Through the Supporting Senior Australians -  Keeping Seniors Connected Budget measure, announced in the 2013 Budget, an additional $8 million is available from 1 July 2013 to 30 June 2015 for the rollout of new technology and the one-off $2,000 training grants (GST exclusive).  This funding is available to up to 2,000 Broadband for Seniors Kiosks.

Apply When?

From 1 July 2013 to 31 August 2013.

Who to Contact?

Email: BroadbandforSeniors@dss.gov.au

Broadband for Seniors Hotline: 1800 803 664 (Mon-Fri 9.00am – 5.00pm AEST). Calls from mobiles may incur additional charges.

Broadband for Seniors and Keeping Seniors Connected

Organisations hosting a Broadband for Seniors Kiosk as at 30 June 2013 will be invited to continue to deliver Broadband for Seniors until 30 June 2015.  These organisations will also be eligible to apply for:

  • one new computer with touchscreen; and
  • a one-off $2,000 training grant to assist with the delivery of training to senior Australians on how to use computers and the internet, in particular on topics of significant concern to seniors such as cyber security and cybersafety.

Up to 1,500 new computers and training grants will be rolled out in 2013-14 and up to 500 new computers and training grants will be rolled out in 2014-15.  Existing Kiosks that commenced with Broadband for Seniors prior to 1 November 2010 will be given priority in the rollout of the 1,500 new computers and training grants from 1 July 2013 (the first year of the Keeping Seniors Connected Budget measure).

In addition, all Kiosks that provide their own internet connection will also be eligible to receive an annual payment of $360 as a contribution towards the cost of their internet connection.

Broadband for Seniors aims to increase the participation of senior Australians in the digital economy by ensuring they have access to the latest computing technology and training to increase their confidence and skills.

Senior Australians, aged 50 years and over, are provided with free access to computers, the internet and personalised training at Broadband for Seniors Kiosks across Australia.

Guidance and ongoing support is provided in a friendly face-to-face environment by Volunteer Tutors either individually or in small groups.  Training is tailored to the needs of senior Australians and covers topics such as how to use a computer, send emails, surf the internet, use videoconferencing tools and how to stay safe online.  Senior Australians also have access to training materials to enable them to learn at their own pace.

Broadband for Seniors maintains a network of up to 2,000 internet Kiosks located across Australia in places frequented by senior Australians, such as community centres, retirement villages, libraries and local clubs. These organisations receive computer equipment and support infrastructure to enable them to deliver Broadband for Seniors services.

Program Guidelines

Applicants are strongly advised to read the Program Guidelines prior to completing the Application Form. Assessment of applications will be based on the information provided in the Program Guidelines.

Frequently Asked Questions are also provided for your information.

National Relay Service and TTY users

The Department uses the National Relay Service (NRS) to ensure Department contact numbers are accessible to people who are deaf or have a hearing or speech impairment.

To access the Broadband for Seniors Hotline:

  • TTY users - phone 1800 555 677 then ask for 1800 803 664.
  • Speak and Listen (speech-to-speech relay) users - phone 1800 555 727 then ask for
    1800 803 664.
  • Internet relay users - visit the National Relay Service website at National Relay Service and ask for 1800 803 664.

How to Apply

Applicants will need to complete the Application Form.  All sections of the Selection and Eligibility Criteria must be answered. 

Applications have now closed

The Application Form should be downloaded and saved onto your computer, then completed, saved and sent as a document via email to BroadbandforSeniors@dss.gov.au.

Alternatively, completed Application Forms can be scanned and sent via email to BroadbandforSeniors@dss.gov.au or mailed to the Department to the address at the front page of the Application Form.

Terms and Conditions

The standard Terms and Conditions that form part of the Kiosk Hosting Agreement, can be accessed from

Terms and Conditions - Standard Funding Agreement

Closing Date

All applications must be received by 31 August 2013.

The completed application form is NOT an agreement or contract. Meeting the selection criteria does not guarantee your application has been successful. Applications will be assessed and prioritised according to the extent they meet the selection criteria.

Content Updated: 1 October 2013