National Quality Framework: Consultation Workshops

The National Quality Framework Vision

To maximise the outcomes and life opportunities for those experiencing or at risk of homelessness through a national quality framework that delivers ongoing improvement and better integration of services delivered by specialist homelessness and allied and mainstream organisations.

In Australia around 105,000 people are homeless on any given night. Many others are at risk of becoming homeless.

Homelessness is everyone's responsibility.

All Australian governments are working with people experiencing homelessness and the organisations that deliver services to them to develop a National Quality Framework.

The purpose of the framework is to improve the quality and integration of services delivered to people experiencing or at risk of homelessness.

We are seeking your views and ideas on the proposed options for a National Quality Framework. This will include discussions on developing a National Homelessness Charter, National Standards for service providers and how organisations can be supported to achieve these standards across the sector.

Public workshops are being held in all states and territories between February and April 2011 (see schedule on back of page).

Individuals and organisations with an interest in the National Quality Framework are encouraged to attend. Registration may be made via email to

There will also be separate discussions with people who are experiencing homelessness. Call 1800 300 125 if you would like to know more about this. Written submissions and an online survey will also be available for those unable to attend the workshops. Please visit our website for further information.

Want to know more?

  • Attend a workshop in your state
  • Visit our FaHCSIA website and follow the links to the homelessness quality page 
  • Download the options paper at FaHCSIA website or call 1800 300 125 if you would like a hard copy sent to you
  • For further information you can call the Department of Families, Housing, Community Services and Indigenous Affairs toll free on 1800 300 125 or email

National Quality Framework Consultation Workshops

At the time of writing, all times, dates and venues of the workshops have been confirmed. However, in case of any last minute changes please check the FaHCSIA website to confirm workshop details.

State Date and Time Workshop Venue


Thursday 17 February  
2.00 – 5.00pm

Mecure Hotel
156 Bathurst Street, Hobart


Friday 18 February
1.30 – 4.30pm

Chapel Tailrace Centre
1 Waterfront Drive Riverside, Launceston


Monday 21 February
2.00 – 5.00pm

College of Surgeons Gardens
250-290 Spring Street, East Melbourne


Tuesday 22 February
1:00 – 4.00pm

Comfort Inn Dandenong
124-126 Princes Highway, Dandenong


Monday 28 February
10:00am – 1:00pm

Lake Hume Resort, Riverina Highway, Albury/Wodonga


Wednesday 2 March  
1:00 – 4.00pm

Gumtree Room, Chifley Alice Springs Resort,
34 Stott Street, Alice Springs


Thursday 3 March
9:00 – 12:00pm

Travel Lodge Mirambeena Resort
Corner of Cavenagh and Lindsay Streets,


Monday 7 March
2.00 – 5.00pm

Rydges Capital Hill
Canberra Avenue, Forrest


Tuesday 22 March
1.30pm – 4.30pm

Next Generation Memorial Drive
War Memorial Drive, North Adelaide


Wednesday 23 March
1:00 – 2:00pm
Westlink satellite presentation to regional and
remote areas of WA


Thursday 24 March
2.00 – 5:00pm

Lord Forrest Quality Hotel
20 Symmons Street, Bunbury


Friday 25 March 
10:00 – 1:00pm

Novotel Perth Hotel Langley
221 Adelaide Terrace, Perth


Tuesday 5 April
2.00 – 5.00pm

The Sydney Masonic Centre
66 Goulburn Street, Sydney,


Wednesday 6 April
1.00 – 4.00pm

Cattlemans Country Motor Inn,
8 Whylandra St, Dubbo


Tuesday 12 April
1:00 – 4:00pm

Coffs Harbour Catholic Club (Club Coffs)
61a West High Street, Coffs Harbour


Tuesday 19 April
10.00 – 1.00pm

The Greek Club and Convention Centre
29 Edmonstone Street,  South Brisbane


Wednesday 20 April
9:00 – 12:00pm

Mecure Inn Townsville
Woolcock Street, Townsville


Content Updated: 12 March 2014