Edition 21 - December 2008

Welcome to the 21st edition of the Family Relationship Services Program (FRSP) Sector e-News.
We have some interesting topics for you this month, including:

  • A Communiqué of the Family Relationship Services Program Senior Executive Forum - Working together for an effective service system held in Melbourne on Thursday 4 December 2008
  • details about the Open Competitive Selection Processes for Research into Family Violence and Shared Care Parenting Arrangements
  • overview of the Family Relationship Services Program Performance Framework
  • the next release of FRSP Online application
  • a reminder about the FREE Keys to Living Together Relationship resources
  • an update on the Australian Institute of Family Studies
  • an article on the evaluation of the reform to the family law system
  • results of the CSA stakeholder engagement survey
  • disputing parentage in your child support case
  • an article called ‘Can Mediation Save a Marriage?’, and
  • details about the first community function for Broadmeadows FRC.

For new subscribers, FRSP Sector e-News is an ideal opportunity for you to reach approximately 600 subscribers, consisting of FRSP service providers, industry stakeholders and individuals, to share service delivery news or to raise any issues you think the sector should be aware of.

FRSP e-News seeks contributions from the sector on practice updates and policy issues relevant to the FRSP Sector. Should you have a topic of interest you feel the sector or industry stakeholders would be interested in please send it to the FRSP mailbox for consideration. Articles should be less than 300 words and in paragraph format.

To keep the FRSP e-News focussed on issues of interest to the FRSP, details about training opportunities can be emailed to Family Relationship Services Australia (FRSA) for consideration and information about training and events held nationally can be found on the FRSA website.

To contribute to the next edition or to provide feedback about articles in this edition, please email frspe-news@dss.gov.au

As this is the last edition for 2008, I would like to wish you all a very Merry Christmas and a safe and Happy New Year.


Robyn Fleming
Branch Manager
Family Relationship Services Branch

“The opinions, comments and/or analysis expressed in this document are those of the author’s and do not necessarily represent the views of the Minister for Families, Housing, Community Services and Indigenous Affairs and cannot be taken in any way as expressions of Government policy.”

Hot News

Communiqué of Family Relationship Services Program Senior Executive Forum - Working together for an effective service system
Held in Melbourne on Thursday 4 December 2008


Sector and government delegates reaffirmed their commitment to continue to work together to improve the outcomes and administration of the Family Relationship Services Program (FRSP).  Delegates discussed the work to date of the three Joint Sector-Government Working Groups on Quality and Performance Measurement, Service Agreements and Funding, and Workforce Development.  A number of important issues that are not within the scope of the Working Groups were discussed in the final session of the day.

Quality and performance measurement: update and discussion

The draft FRSP Performance Framework Conceptual Overview was presented to the delegates, who agreed to it in principle.  Delegates acknowledged the considerable progress made to date in drafting a single, outcomes-focused framework. 

Delegates identified queries, issues and potential improvements to the draft framework; this feedback will be considered in the next stages of its development.  Examples include:

  • the dangers of relying on a single source of data and the need to complement performance information with more detailed research and evaluation;
  • the challenges associated with collecting data on Indigenous and culturally and linguistically diverse clients;
  • the need to ensure that the Framework is integrated with contracts and staff management;
  • the need for more work on performance indicators, including those relating to family safety, dispute resolution, referral take-up and reduced reliance on courts;
  • the resources required for implementing the Framework;
  • the need to ensure that the Framework reflects service providers’ operating environments, including location-specific demographics and links to other service systems; and
  • the scope and scale of implementation and its impost. 

Next steps

Feedback will be referred to the Quality and Performance Measurement Working Group for consideration before the next iteration of the Framework.  Issues relevant to service delivery beyond the FRSP have been identified by the Department of Families, Housing, Community Services and Indigenous Affairs (FaHCSIA) for consideration in the development of the FaHCSIA Standard Performance Framework.

Service agreements and funding: update and discussion

The Working Group on Service Agreements and Funding outlined the three components of the work undertaken to date.  A large number of issues, in particular relating to the Long Form Funding Agreement and Schedules, have been considered with many of them already resolved. 

The changes which will be actioned by 1 July 2009, such as reduced service and variance reporting requirements are outlined in the Proposal for Amendments to current FRSP Agreement Reporting and Obligations, which was distributed for discussion.  The Proposal, developed in consultation with the Working Group, is underpinned by the following principles:

  • to ask for information once and use it multiple times;
  • to use a risk-management approach to collection of compliance data; and
  • to only ask for data that is used and analysed.

Delegates agreed in principle to this approach.  Other issues, such as schedule structure and the data collected in FRSP Online, will be reviewed over the next 12 months, in consultation with the Working Group.  Some of the unresolved issues are related to broader government processes, such as the development of a plain-English funding agreement, and a number of higher level issues, such as sustainability and funding models, are still on the work plan. 

Other items for discussion included:

  • recognising the difference between performance, compliance and accountability;
  • strategies to make the best use of proposed site visits FaHCSIA State and Territory Office staff – to ensure these are supportive and dynamic;
  • consistency in contract management across the FaHCSIA State and Territory Office Network; and
  • increased use of technology to capture relevant data.

Next steps

FaHCSIA will implement the proposed red tape reduction strategies and will continue to address the 2009–2010 agenda regarding agreement and schedule simplification.

FaHCSIA will send out a summary of the issues that to date have been resolved or referred.  Family Relationship Services Australia committed to maintain momentum on these issues.

Workforce development: update and discussion

In seeking to identify strategies to address key workforce issues raised by the sector over recent years the Working Group on Workforce Development kept returning to the need for accurate data on workforce size, key roles, qualifications, salary levels and gaps in relation to current and future workforce supply.  Thanks to resources provided by FaHCSIA work will be conducted in 2009 to map the sector.

The Working Group has been asked by the Attorney-General to engage with the broader family law sector on key workforce issues and will undertake to consult with related networks between now and February 2009.  FaHCSIA has also begun to develop a workforce strategy for the FRSP sector and invited input from delegates on key items or issues to be included. 

Other items for discussion included:

  • remuneration and the lack of parity with related service sectors such as health and education;
  • recruitment, retention and training for rural and remote, Indigenous, CALD and dispute resolution practitioners;
  • career paths within the FRSP and how to be employers of choice for young people;
  • impacts of Public Benevolent Institution status;
  • contractual issues with the use of flexible sub-contracting arrangements; and
  • the need for leadership and management training.

Next steps

Delegates committed to participating in a workforce mapping process to identify personnel, qualification and remuneration benchmarks across service types and FaHCSIA will help fund the development of the survey instrument. There will also be opportunities to engage in consultation on the broader workforce issues across the family law sector and the development of an FRSP workforce development strategy.

Strategic conversations: service provider feedback

A number of topics were raised; however three topics, FRSP Online, community development and the challenges facing smaller service providers  dominated discussion. 

Other issues raised included:

  • calls for a needs-based planning approach to address gaps and undersupply in areas of new or growing demand for FRSP services;
  • complexities arising in FRSP consortia arrangements, requests for further clarification of government policy and the potential for training;
  • a call for greater recognition of the needs of stepfamilies and capacity development to enhance service responses;
  • the impact of  recent trends such as government branding of Family Relationship Centres and competitive tendering on the contribution that community organisations can make to service delivery;
  • changes to the FRSP fees policy and consistency of application, monitoring and the implications for smaller agencies;
  • the proposed changes to performance payments for Family Relationship Centres;
  • the process of external audits against the FRSP approval requirements including how agencies can provide feedback or input on the process to FaHCSIA;
  • concerns regarding the timing of subsidised accreditation of family dispute resolution practitioners, including accessibility for recently-employed practitioners;
  • discussion on the planned Australian National Audit Office audit of the implementation of Family Relationship Centres by FaHCSIA and the Attorney-General’s Department;
  • an explanation of the upcoming client survey to be undertaken as part of the evaluation of the new family system by the Australian Institute of Family Studies;
  • the particular challenges for smaller agencies including the impact of fees policies, case complexity and locational disadvantage; and
  • the potential benefits of developing a research and evaluation agenda for the FRSP.

Next steps

Delegates endorsed the importance of dialogue and collaboration in program development and administration and committed to meet again in 2009 to further develop the FRSP.

Robyn Fleming, Branch Manager, Family Relationship Services Branch, FaHCSIA
Sue Pidgeon, Assistant Secretary, Family Pathways Branch, Attorney-General’s
Susan Holmes, Chair, Family Relationship Services Australia

FRSP Online

The next release of the FRSP Online application scheduled for 15 January 2009 will include:. 

  • The ability for organisations to self administer their own user accounts and workers;
  • The ability to enter more than one parenting agreement outcome; and
  • Enhanced documentation and protocols for the transferring of data to FRSP Online when using an accredited client management system.

Additional information on these changes is available in the December FRSP Online newsletter or by contacting the Support Centre on 1300 137 305 or frsponline@dss.gov.au.

Sector News

Open Competitive Selection Processes for Research into Family Violence and Shared Care Parenting Arrangements

The Commonwealth of Australia, represented by the Attorney-General's Department (AGD) invites tenders for two separate research projects.

The first project is to research the impact of family violence during relationship breakdown.  The research would look at the effect that a history or existence of violence within a relationship has on: 

  • the decisions people make about accessing courts and family dispute resolution
  • the decisions people make while they are at courts and at dispute resolution services, and
  • post-separation parenting arrangements.

The second project is to examine the impact on children of shared care parenting arrangements since the introduction of the 2006 Family Law reforms.  The research will be required to cover:

  • circumstances under which shared care arrangements do or do not work in the best interests of the child
  • circumstances where shared care has not continued, and
  • if and how these circumstances and outcomes for children differ depending on whether shared care arrangements are reached through a court or through Family Dispute Resolution, or outside both courts and Family Dispute Resolution.
Both research projects are required to be completed by February 2010.

Further information on these selection processes is available from www.tenders.gov.au. Applications for these open competitive selection processes close at 2pm AEDT Friday 19 December 2008.

Family Relationship Services Program Performance Framework

By now FRSP senior executives should have received a letter from FaHCSIA regarding the Family Relationship Services Program (FRSP) Performance Framework, whichis being revised to provide a single, outcomes-focused framework for early intervention services, post-separation services and Family Relationship Centres.  The Department of Families, Housing, Community Services and Indigenous Affairs (FaHCSIA) and the Attorney-General's Department (AGD) are working with the Joint Sector-Government Quality and Performance Measurement Working Group to ensure the revised Framework meets the needs of all stakeholders. 

On Friday 21 November AGD provided FaHCSIA with the new outcomes and performance indicators for FRSP post-separation services.  These outcomes and indicators are very closely aligned with those selected for the FRSP early intervention services from the FaHCSIA Standard Performance Framework.  On Wednesday 3 December the Quality and Performance Measurement Working Group gave its in-principle endorsement to the Framework, and on Thursday 4 December the broader sector gave its in-principle endorsement at the Senior Executive Forum.  Please note the FRC outcomes and indicators are currently subject to a separate process. 

The Departments now want to improve the collection of data on the effectiveness of FRSP services in the longer term, ideally drawing on the data already collected by many FRSP-funded organisations, and streamline FRSP Online data requirements where possible as part of a broader strategy to reduce red tape in the FRSP.   We have recently engaged ARTD to engage directly with the sector to identify the scope and focus of your existing data-collection and reporting systems and assess the feasibility of using these systems to provide valid and reliable data on intermediate longer-term client outcomes across the FRSP.  ARTD was chosen as it is currently involved in implementing the FaHCSIA Standard Performance Framework

Stage One — Sector Engagement and Framework Development

  • A sample of 10 organisations has been chosen in consultation with FRSA and AGD for initial consultations with ARTD on their existing data-collection systems.
  • Results of these consultations will feed into an online survey for all FaHCSIA-funded organisations.
  • In February 2009, ARTD will provide FaHCSIA a report on the results that will include specifications for testing the collection and reporting of longer-term client outcomes using a number of different systems.

Stage Two — Sector Engagement and Framework Development

  • In March 2009, the revised FRSP Framework will be tested with selected organisations to:
    • investigate the feasibility of extracting longer-term outcome data from existing systems in a standard format;
    • identify any limitations of aggregating this data across the FRSP; and
    • identify the practical implications and options of collecting and reporting this longer-term outcomes data as part of FRSP Online.

Stage Three — Sector Engagement and Framework Development

  • Supported implementation of the revised Framework will commence from July 2009.
  • Action research, ongoing consultation and an independent evaluation commencing in November 2009 will inform further development.

Reminder about the Keys to Living Together FREE Relationship Resources and Financial Tools

Early Intervention Services would like to remind service providers about the FREE Keys to Living Together relationship resources and the financial tools included in the resources.

The Keys to Living Together resources include a DVD and mini magazine with questions, advice and practical activities and tips designed to help strengthen family relationships. Titles in the series are Taking the First Step (for newly committed couples), Then We Were Three (for couples having a baby) and Instant Families (for stepfamilies).

We are aware that service providers and practitioners will have clients worried about how the current economic climate is adversely affecting them and their relationships. The Keys to Living Together resources include a budgeting tool to assist with management of finances. The titles Taking the First Step and Then We Were Three include the sections ‘Taking Account’ and ‘Preparing a Budget’ which have useful questions, advice and templates to fill in to manage finances effectively. The Instant Families title also includes the ‘Preparing a Budget’ section and deals with financial issues for stepfamilies in the ‘The bottom line’ section.

To order a free copy of a DVD or the full kit, phone 1800 050 009 or email keys@dss.gov.au.

More information about the resources can be found at www.fahcsia.gov.au/keys

Update on Australian Institute of Family Studies

As we head into the Christmas break, the Family Law Evaluation team at AIFS thought it would be an opportune time to advise FRSP services on what has been happening recently on the evaluation, and what is planned for the first few months of 2009.

Our most exciting development has been the completion of wave 1 of our Family Pathways: Longitudinal Study of Separated Families in November. In this first wave, 10,000 parents who separated after the introduction of the reforms in July 2006 were interviewed. Subsequent waves will follow the pathways these families take and this information will help improve understanding of the long-term effects of family law policy for both separated parents and their children, with the next wave scheduled for the middle of 2009.

In March 2009, we will be undertaking a second large-scale study of separated parents. Called Family Pathways: Looking Back, this study will involve interviews with 2,000 parents who separated prior the introduction of the reforms. This information will provide a ‘snap-shot’ of how parents managed family separation pre-reform and how these families are now faring after separation.

March 2009 will also be a busy time for the Service Provision Project, which is examining the delivery of services within the family law system. It will be undertaking the second wave of its online survey of FRSP staff in which staff at all participating services will be encouraged to provide their perspective on how the reforms are working. Soon afterwards, the Service Provision Project will also be conducting a survey of FRSP clients to obtain their views on how the services they have accessed have helped them resolve family relationship issues and where relevant, the process of separating.

Finally, during February, March and April 2009, Kelly Hand and Lawrie Moloney will be visiting some Family Relationship Centres and other FRSP services to conduct more in-depth interviews and focus groups on how the reforms are progressing.

The Legislation and Courts Project explores the implementation of the substantive changes to law governing post-separation parenting matters and the process-based changes aimed at making court processes less adversarial. Earlier this year, this project conducted interviews and focus groups with key legal system players, including judges, magistrates, registrars, family consultants and lawyers. This month they also commenced an online survey of family lawyers, which repeats a similar survey conducted in 2006 just prior to the introduction of the reforms. During December-February, the Legislation and Courts Project will be conducting a file analysis of cases from the Family Court of Australia, the Family Court of Western Australia and the Federal Magistrates Court to systematically gather data on the implementation of the legal changes that occurred to the Family Law Act.

Further information on the Institute’s evaluation of the family law reforms can be found on the website: http://www.aifs.gov.au/familylawevaluation/

Evaluation of the reform to the family law system

The Australian Institute of Family Studies has been commissioned to evaluate the reforms to the family law system.

As a part of this evaluation, the Service Provision Project is undertaking a number of studies to explore the new and expanded system of service delivery implemented as part of the reforms, from the perspectives of both service providers and clients.

In early November, Institute researchers Kelly Hand and Lawrie Moloney attended the Inaugural Family Relationship Services Australia Conference. This was an opportunity to meet with service providers from around Australia and to hear about some of the key issues and innovations coming from the sector. The conference also provided an opportunity for Kelly and Lawrie to provide an update on the progress of the evaluation and to undertake a consultation with practitioners about the research planned for early 2009.

Over 60 practitioners attended the hour-long session. Responses to the evaluation were generally positive and there was a great deal of interest in not only the progress of the Service Provision Project, but also in the other two evaluation components. These focus on the legal and courts system and on the impacts on families with children (for an update on the evaluation refer to the above article on the update on Australian Institute of Family Studies).

Some of the issues suggested for further exploration within the evaluation include: how men can be best supported in the context of family relationship services; relationships between service providers and the legal system; the changing nature of family dispute resolution; and understandings of shared parental responsibility versus shared care.

Service providers emphasised that the information collected as part of the evaluation will be very valuable to the sector.  At the same time, they suggested that the Institute and service providers work together to ensure that this research be done in a way that involves minimal impact on services that are often in high demand.

The feedback provided in the session has been invaluable and the Institute is working to incorporate, where possible, the many suggestions of those who took part.  We would be keen, however, to hear from those of you who were unable to attend but would like to share your feedback about the conduct of the evaluation and ideas. The PowerPoint slides from the presentation can be accessed on the Institute’s web page:  http://www.aifs.gov.au/institute/pubs/papers/papersmenu.html.

If you have any feedback or ideas for our research, please contact Kelly Hand (Manager, Service Provision Project) on 1800 352 275 or email familylawevaluation@aifs.gov.au.

More information about the resources can be found at www.fahcsia.gov.au/keys

CSA stakeholder engagement survey results

'CSA is a working partner with our organisation and in turn this helps to provide a better service to our clients.' (Quote from a stakeholder)

The CSA conducted an external stakeholder engagement survey in mid 2008 focussing on three key areas of stakeholder engagement:

  • Overall engagement
  • Type of and satisfaction with interaction with CSA
  • Satisfaction with the Child Support Stakeholder Engagement Groups

Just over 70 responses were received, from community service providers, advocacy or representative groups and government organisations.

Key findings of the survey were as follows:

Overall Engagement

Eighty five per cent of stakeholders rated the full range of CSA’s engagement efforts as either very good or good.

I have been impressed with the proactive, professional, open and creative way they engage with stakeholders. (Quote from a stakeholder)

When asked about what the CSA does best to engage with stakeholders, the top three things were:

  • Child Support Stakeholder Engagement Group meetings
  • Regular email updates and email contact
  • Availability and willingness of staff to engage with stakeholders

CSA interaction

When asked about the interaction stakeholders have with the CSA: 

  • almost 80 per cent of stakeholders agreed that the CSA is committed to supporting separated families by developing strong relationships with stakeholders
  • almost 95 per cent believe their engagement assists their organisation to support separated and separating families
  • 95 per cent indicated that the CSA provides avenues for them to learn about child support developments
  • around 85 percent said they know who to contact if they need to get in touch with the CSA.

Child Support Stakeholder Engagement Groups

Around 80 per cent of respondents were members of a stakeholder engagement group. About 90 per cent of these people said that the groups met their needs well, very well or completely.

Areas to improve

Around 60 per cent of survey respondents said that the CSA acts on feedback and addresses issues raised by stakeholders. The CSA is working to improve this by putting in place regular feedback channels for stakeholders, and involving stakeholders in the revision and development of CSA products. The response from stakeholders on these opportunities has been extremely positive.

Annual survey

The CSA is committed to doing an annual stakeholder engagement survey. 

If you have any queries or would like any more information about the CSA stakeholder engagement survey, please email stakeholders@csa.gov.au

Disputing parentage in your child support case

Recently the issue of paternity has been receiving broad coverage in the media. The CSA does not conduct DNA testing, so it’s important that Child Support Agency (CSA) customers know what to do if there is disagreement about the parentage of a child.

The following is a step-by-step guide about disputing paternity.

  1. Application for child support

The CSA will accept an application for child support if:

  • the person is named on the child's birth certificate
  • the parents were married or lived together
  • a statutory declaration acknowledges parentage of the child, or
  • a court order declares the person is to be a parent.

The CSA may refuse the application if there is insufficient evidence. 

  1. Challenging parentage in court

If a parent disputes parentage they can challenge the CSA’s decision in any court with family law jurisdiction.

  1. DNA test

If the court requires a DNA test, the results will be forwarded to the parties or their legal representatives and may or may not, be used as evidence in the court proceedings.

It is important to note that the court does not automatically forward a copy of the DNA test results to the CSA.

  1. The court decision

The court will make an order about the parentage based on the evidence provided during the hearing.

The court may also make orders that a person should/should not pay child support or have amounts already paid as child support recovered from the parent who received them.

  1. The CSA implements the orders

When the CSA receives orders from the court that are relevant to the payment and collection of child support, they must action them.

  1. Challenge an existing court order

If one of the parties is not satisfied with the result, they must go back to the court. The CSA cannot ignore or vary the terms of an existing court order. A court order stands until it is set aside or overturned by another court, in which case the CSA will implement the new order.

More information about paternity issues can be found on the CSA website at www.csa.gov.au. If customers have concerns about their case they can contact the CSA on 131 272

Can Mediation Save a Marriage?

By Naomi Holtring, Senior Partner, InterMEDIATE Dispute Management

Most couples who attend mediation, do so only after their relationship has broken down, to help work out their new roles as separated parents, communication about children’s issues, parenting plans, financial and property agreements and other issues. The process works well for separating and divorcing couples.

Unfortunately, this is about three years too late, according to Jean-Marcel Malliaté MDR, Principal Mediator of InterMEDIATE Dispute Management. Jean-Marcel says that early intervention of disputes through mediation can help prevent deterioration of a relationship and assist couples to effectively discuss, and systematically work through all their issues, to find real and lasting solutions and happiness.

Sadly, many couples try to battle unassisted through very unhappy relationships, not knowing that mediation can be exactly what they need, to help them get their relationship back on track.

Mediation is not counselling. Mediators do not take sides, or advise couples. The communication that is enabled through mediation allows a couple to make the best decisions for themselves and for their children.

Mediation can help a couple communicate successfully, to foster greater understanding of  the important issues and needs of each, how to relate fairly, and encourage an equal, respectful voice to each other. This effectively reduces the conflict, tension and emotional trauma normally associated with mismanaged disputes in relationships. Couples can learn how to avoid the enormous harm conflict causes to their relationship and to their children.

Parents are helped to understand that their battles waged in front of children, damages them. Parental conflict causes horrendous harm now and later. Mediation can assist parents to realise what is really going on for their children, allowing them to nurture them once again.

If it is too late for mediation to save a marriage, mediation can still be utilised help parents to communicate with their children together.

For more information contact InterMEDIATE Dispute Management ph 1300 367 330

Iftar dinner encourages diversity: the first promotional community function for the Broadmeadows FRC

The Broadmeadows Family Relationship Centre recently hosted an Iftar dinner bringing together Muslims from various cultural and ethnic backgrounds in and around the City of Hume.

The dinner was an opportunity to celebrate and appreciate the significant Muslim component within the community and was made possible through connections with community leaders

The Iftar dinner was held on the last Friday of Ramadan, which is traditionally the fasting month in the Islamic faith and attracted over 110 attendees. They shared breaking the fast tradition and enjoyed a wonderful evening that included delicious traditional Middle Eastern food.

Attendees included Muslims and non Muslims from various cultural backgrounds, representatives of community groups, staff and senior managers from the Diverse Families Consortium (MacKillop Family Services, Relationship Australia, and Spectrum MRC) and local Islamic schools.  

Guest speakers included the mayor of the City of Hume and representatives from Diversity Connect International. They highlighted the importance of community functions such as Iftar dinners and their role in building stronger society and developing a better understanding of various cultural practices within the diverse Australian community.

Speakers also touched on the general challenges facing families from diverse cultural backgrounds and family relationships matters such as raising children and adolescents in new cultural environments, particularly affecting Muslim families. They also spoke about the importance of Family Relationship support services and the assistance available to families during crisis.

Overall, the dinner was a great chance for staff and management of Broadmeadows FRC to establish connections with community and religious leaders as well as community organisations within the Muslim community

Resource Updates

Living Well Web Resource

A new website designed specifically to assist men who have experienced childhood sexual abuse or sexual assault was launched during October, Sexual Violence Awareness Month.

The Living Well website provides information for clients, practitioners and service providers, and is a useful resource for men and their friends and families who have experienced childhood sexual abuse or sexual assault.

The Living Well web resource, which is an initiative of Spiritus-Kinections, aims to act as a collection point for information and resources that are relevant, useful and based on quality research.

Here is the link to the Living Well website:  www.livingwell.org.au

Life Story Cards for Men

Life Story Cards for Men are used to assist people to reflect on and share important relationship stories.

These card exercises are powerful tools that externalise and capture key issues that impact on people’s lives. When the photos are first displayed, allow the participants to examine the images in silence for a few minutes before they make or pick up their selection.
The cards are designed so they can be printed in colour, on white or coloured paper or can be used in black and white. They are best laminated and can be used for a variety of exercises.

It is a free resource provided on the condition they are not sold to another party.

For a PDF copy of the cards and some example exercises, click here.

To provide feedback about the usefulness of this resource, email info@groupworksolutions.com.au


If you do not wish to receive FRSP Sector e-News, send an email to unsubscribe to frspe-news@dss.gov.au and include the subject header
Unsubscribe to FRSP Sector e-News.

If someone you know would like to subscribe to FRSP Sector e-News, have them email frspe-news@dss.gov.au and include the subject header
Subscribe to FRSP Sector e-News.


We value your interest in this publication and seek your feedback about the articles published. Feedback notes will be kept confidential.

We also seek contributions from the sector. Should you have a topic of interest you feel the sector or industry stakeholders would be interested in, send it to the FRSP mailbox below for consideration. Those articles not selected will be saved and reconsidered for later editions.

Article contributions/feedback for the next edition is welcome by 12 January 2009. Edition 22 of the FRSP e-News will be emailed on 9 February 2009.

To provide feedback and/or to send topics of interest, email
frspe-news@dss.gov.au and include the subject header Feedback to FRSP Sector

Contact us

This e-newsletter is produced by the Australian Government Department of Families, Housing, Community Services and Indigenous Affairs (FaHCSIA) in collaboration with the Attorney-General's Department.

To contact the editor, please email frspe-news@dss.gov.au.

Previous Issues

Previous Issues of FRSP e-News

Quick Links

FRSP websites

Government websites


Legal websites

Family websites


Last updated: