People have options if they disagree with a decision.
They can ask for a review by the Centrelink social worker or Customer Service Advisor, depending on the measure of income management they are on.
If a person wishes to ask for a review of a decision made by a state or territory child protection authority, they should contact the child protection worker. Review and appeal procedures under the child protection measure will differ by state or territory.
If a person wishes to ask for a review of a decision made by the Northern Territory Alcohol Mandatory Treatment Tribunal, they should contact the Tribunal within 30 days of the decision.
People who disagree with a decision made by Centrelink, can appeal further (at no cost) to:
- a Centrelink Authorised Review Officer (ARO)
- the Social Security Appeals Tribunal (SSAT)
- the Administrative Appeals Tribunal (AAT).