Income management reviews and appeals

People have options if they disagree with a decision.

They can ask for a review by the Centrelink social worker or Customer Service Advisor, depending on the measure of income management they are on.

If a person wishes to ask for a review of a decision made by a state or territory child protection authority, they should contact the child protection worker. Review and appeal procedures under the child protection measure will differ by state or territory. 

If a person wishes to ask for a review of a decision made by the Northern Territory Alcohol Mandatory Treatment Tribunal, they should contact the Tribunal within 30 days of the decision.

People who disagree with a decision made by Centrelink, can appeal further (at no cost) to:

  • a Centrelink Authorised Review Officer (ARO)
  • the Social Security Appeals Tribunal (SSAT)
  • the Administrative Appeals Tribunal (AAT).
Content Updated: 10 December 2013