The purpose of the BasicsCard Merchant Approval Framework is to provide the policy for BasicsCard Merchants, including the approval and ongoing management process.
The Merchant Approval Policy section details policy guidelines for the assessment of a merchant’s suitability for BasicsCard approval.
The Service Delivery section contains the processes utilised by DHS in the practical application of the policy guidelines and the ongoing service delivery and management of approved BasicsCard Merchants and can be found on the Department of Human Services website.
The Audit and Compliance Reviews section outlines both the policy and service delivery aspects for the Audit and Compliance Review process undertaken by DHS and can be found on the Department of Human Services website.
This Framework is to be read in conjunction with the Merchant Application and the Merchant Terms and Conditions that contain the contractual obligations for merchants. If, for any reason, there are inconsistencies between these documents, the Merchant Application and the Merchant Terms and Conditions take precedence.