Complaints and Referral Processes

Complaints about certification decisions or processes

Complaints about certification decisions or processes can be followed up through the Joint Accreditation System of Australia and New Zealand (JAS-ANZ) on JAS-ANZ (www.jas-anz.com.au).

Complaints from service users

Service users who are not satisfied with the response from their disability employment assistance service can contact the Complaints Resolution and Referral Service (CRRS) on:

Phone: 1800 880 052 (free call)
Telephone typewriter (TTY): 1800 301 130 (free call)

Reporting claims of abuse and neglect

The Australian National Disability Abuse and Neglect Hotline is the single contact point for anyone to report claims of abuse and neglect of people with disabilities using government-funded services. They can be contacted on the same numbers as for the CRRS above, or at Disablity Hotline (www.disabilityhotline.org).

Phone: 1800 880 052 (free call)
Telephone typewriter (TTY): 1800 301 130 (free call)

Related information

Representation and Rights

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