ADE 2013 Excellence Awards winner Left to Right Peter Collyns QANTAS, Karen Burdett and Roy Rogers, Flagstaff Group, Minister Fifield
Flagstaff Group was the winner in the 2013 Australian Disability Enterprise Excellence Awards.
With a breadth of employment opportunities for people with disability incorporating print, mail, recycling, commercial laundry, engineering, fine food preparation and packaging, Flagstaff Group employs 258 people with disability in the Illawarra and Shoalhaven region.
The organisation’s Vocational Pathways is one of the innovative training practices that assured its win.
Vocational Pathways is a ‘school to work’ transition program providing Years 11 and 12 students with disability access to work experience. It divides training between classroom style learning and hands-on work placement.
“Since its inception Vocational Pathways has aided 88 students to gain secure and permanent employment either within Flagstaff Group or with other Australian Disability Enterprises,” said Flagstaff’s Chief Executive Officer Roy Rogers.
Training new staff in their first 13 weeks of employment is the focus of another in-house training program – Workskills.
Workskills covers a wide range of modules and involves close support and group sessions to develop a work ethic to build a career in employment.
“Since the introduction of Workskills retention rates increased from 36 per cent in 2009 to 72 per cent in 2013,” Mr Rogers said.
Along with staff training and retention, Flagstaff also places the utmost importance on building and sustaining strong customer relationships.
Monthly Customer Recognition Morning Teas provide customers with a personalised tour of the facility, the opportunity to meet staff and see firsthand how services are provided.
To further cement customer relations Flagstaff seeks regular feedback from customers via survey, distributes a quarterly newsletter with over 10,000 subscribers and provides Christmas gifts to 25 major customers each year.
Flagstaff offers variety in employment, pays wages above industry standard and a travel allowance to assist with getting to work, and has seen a consistent increase in skill level over the last three years.
Visit www.flagstaffgroup.com.au for more information.
Australian Disability Enterprises are commercial businesses that provide real work opportunities for more than 20,000 people with disability across Australia.
Operating across a wide range of industries, Australian Disability Enterprises cover everything from graphic design, printing, and metal fabrication through to packaging, recycling and landscaping.
For further information visit www.australiandisabilityenterprises.com.au