Personal Helpers and Mentors Program Round 2 Service Providers - Victoria

Site: Barwon A - Greater Geelong
Organisation: Karingal Inc.

Karingal Inc is a not-for-profit community organisation that has been operating for 53 years and delivers a wide range of disability, aged care, mental health and employment programs in the South West Region of Victoria, Werribee, Bacchus Marsh and the Western and North Western Suburbs of Melbourne.

Karingal Inc has been providing Psychiatric Disability Rehabilitation and Support Services (PDRSS) in the Barwon region for over 10 years and currently provides respite and social support services to 80 individuals.

Support activities include: independent living and household management skills; accessing community services including skill development, education, prevocational training and supported employment via Karingal Inc's own services and those provided by client preferred providers; and development of social skills, confidence and self-esteem.

Karingal Inc also provides outreach to people with a mental illness in their own homes, or other community residential/facility settings.In-home support is individualised around the client's own goals and lifestyle with an emphasis in learning and or maintaining skills with a view to recovery.



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Sites: Barwon South West - Glenelg, Eastern - Central East - Whitehorse, Gippsland - 2 Korumburra/Lakes Entrance, Gippsland - Traralgon/Morwell, Southern A - Cardinia, Southern C - Greater Dandenong
Organisation: The Richmond Fellowship of Victoria

The Richmond Fellowship of Victoria (RFV) operates across metropolitan and regional Victoria and South Australia and is the largest Psychiatric Disability Rehabilitation and Support Service (PDRSS) across both states, providing more than 40 programs and employing more than 400 staff. RFV has over 30 years experience in the mental health sector.

RFV's principle activities are the provision of mental health rehabilitation and support services and the delivery of homelessness support services with a focus on prevention, early intervention, rehabilitation and recovery.

In any one year, over 3,150 people with serious psychiatric or emotional disabilities, dual disability or homelessness, and their carers, receive service from RFV. Services include: Residential Rehabilitation Programs; Home-Based Outreach Support Services; Intensive Home-Based Outreach Service; Homelessness Services; Day Programs; and Individual Services Packages Program.

RFV also delivers the Personal Helpers and Mentors Program in the Melbourne Inner South demonstration site.



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Site: Eastern Central East - Monash
Organisation: Uniting Church in Australia Property Trust (Vic) Prahran Mission Uniting Care.

Uniting Church in Australia Property Trust (Vic) Prahran Mission Uniting Care (Prahran Mission) is a not-for-profit community service agency of the Uniting Church in Australia. It aims to promote social justice by the development of a more caring, more humane, more equitable society which integrates and meets the needs of all its members. It has provided specific services for people with psychiatric disabilities since the mid 1960s. Prahran Mission provides programs in the Inner, Central and Outer Southern and Eastern Regions of metropolitan Melbourne and provides training in psycho-social rehabilitation across Australia.

Prahran Mission currently runs 18 programs for people with a psychiatric disability as a result of mental illness including: the WYNNK program which provides support and psychosocial rehabilitation to 30 men and women in hostel accommodation; the employment program Job Supply; and the North Support program. It also runs a "personal mentors" program run by consumers as part of the Mother Support Program.

Prahran Mission's service delivery is person-centred, strengths-based and focused on recovery. The organisation has strong relationships with a range of clinical and non-clinical providers including through the Eastern Primary Care Partnerships and Eastern Mental Health Networks and has collaborative arrangements in place with housing, recreation, education, training and employment services in the central east area.



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Site: Eastern Central East - Manningham
Organisation: Inner East Mental Health Services Association Inc.

Inner East Mental Health Services Association Inc (IEMHSA) has 19 years experience in providing psychosocial rehabilitation services to people with severe mental illness.

IEMHSA has its origins in a small group of parents, private psychiatrists and consumer bodies who established the Inner East Mental Health Task Force in 1986 to survey the community based service system's capacity to meet the needs for support that people with a psychiatric disability had on leaving hospital. This led to the establishment of IEMHSA and its first service located in Box Hill.

IEMHSA provides a range of mental health services for approximately 500 consumers (in 2007) offering psychosocial support and rehabilitation services including: a Day Program; Home Based Outreach and Housing Support; Community Linking; and Community Education.

IEMHSA aims to assist people with mental illness towards recovery so that they are successful and satisfied in the environments of their choice. The service delivery model focuses on:

  • the individual participant's right to self determination;
  • their unique needs and their strengths and skills;
  • understanding individual participants in the context of their environment;
  • understanding the impact of the illness on the participant;
  • a respectful, participant centred relationship partnership with staff; and
  • evidence based practice.


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Sites: Eastern-Inner Urban East 1 - Boroondara, Inner West A - Melbourne,
Southern D - Middle Southern
Organisation: JobCo. Employment Services Inc.

JobCo. Employment Services Inc. (JobCo.) is a not-for-profit organisation that has been delivering a range of employment, counselling and training services to disadvantaged people residing in the Melbourne metropolitan region since 1994.

JobCo.'s primary focus is assisting people with mental illness - at any one time the majority of clients using JobCo. services present with a diagnosed mental illness.

JobCo. was involved in the More Intensive Flexible Service pilot which supported people with mental illness in receipt of Disability Support Pension and as a Personal Support Program service provider has been awarded additional places through the Better Mental Health Initiatives Program through the Australian Government Department of Health and Ageing. JobCo. also runs a Worker Support Group which allows people with mental illness to meet and discuss issues and experiences.

JobCo. has established connections with a range of other services including housing associations, Odyssey House (drug and alcohol rehabilitation), community mental health services and community and neighbourhood houses.

JobCo.'s service delivery focuses on individualised case management which incorporates a range of mental health-related activities such as personal skills training, group counselling, and self-support strategies.



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Site: Inner South A - Melbourne
Organisation: Inner South Community Health Service

The Inner South Community Health Service Inc. (ISCHS) is a community health agency providing a range of health and welfare services to the communities of South Melbourne, St Kilda and Prahran. ISCHS delivers a broad range of services including mental health, allied health, counselling, drug and alcohol, aged services and health promotion.

ISCHS's mental health services are delivered by a specialist Mental Health Team (MHT) which has 20 years experience in providing community support for people experiencing severe mental illness and their families and carers. Services provided by the MHT include: case management (currently the MHT supports a caseload of 200 Psychiatric Disability Rehabilitation and Support Service clients); Assertive Mental Health Outreach, which supports people experiencing mental health issues and homelessness; and Housing Development and Support, which assists people with mental illness to access and maintain transitional and public housing.

ISCHS takes a recovery approach to supporting people with mental illness. Its Recovery Program was recently nominated for the 2007 Awards for Innovation and Excellence in Primary Health Care.

ISCHS's service delivery focuses on home-based outreach. The organisation also has strong links and referral processes in place with local agencies, in particular the Sacred Heart Mission which has been providing services to marginalised people for 25 years. Sacred Heart Mission provides a range of services to the local community including: social activities; meals services; a GP service; crisis and supported housing and a Complex Needs Team which provides an on-site response for people with mental illness; alcohol and drug treatment; and long-term intensive case management support.



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Sites: Outer East A - Knox, Outer East B - Maroondah, Outer East C - Mooroolbark to Healsville
Organisation: Eastern Access Community Health Inc.

Eastern Access Community Health Inc (EACH) has been operating for more than 30 years and delivers an integrated range of community-based health, disability and support services for individuals, families and communities in Melbourne's east.

EACH provides a range of services for people with mental illness including psychosocial rehabilitation, day programs, housing support and home-based outreach, education and vocation programs and a disability employment service with a specialist psychiatric focus. It also provides carer and peer support programs and services for people with dual diagnosis of mental illness and drug and/or alcohol dependency.

EACH's programs and services are strongly focused on integration and coordination which includes internally co-ordinated pathways to a range of other EACH services and use of a Regional Electronic Service Co-ordination and Referral System to facilitate access to a network of over 300 external service providers. EACH has strong connections with the clinical mental health sector, including formal protocols with Eastern Health, and the non-clinical sector including housing providers.

EACH also delivers the Personal Helpers and Mentors Program in the Eastern-Outer East demonstration site in Victoria.



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Site: Southern B - Casey
Organisation: WISE Employment Ltd.

WISE Employment Ltd (WISE) is a not-for-profit community service organisation that began in 1988 as an employment agency for people with intellectual disability in West Melbourne. With a particular focus on people with disability, WISE focuses on assisting people acquire skills, build support networks and take up opportunities to achieve positive social and economic outcomes.

WISE is one of the largest Disability Employment Network providers in Victoria, New South Wales and Tasmania and has 3,477 clients, 37% of whom have a mental illness. WISE also delivers the Personal Support Program and has two social enterprises - Clean Force Property Services in Victoria which employs people with psychiatric disability and Equity Labour Services in Tasmania which provides employment to people with major barriers, including those with psychiatric disability.

WISE works in collaboration with a range of agencies including government, industry, community, other mental health services and training organisations. Its service delivery approach is individualised to support the needs of clients and holistic taking into account clients' whole of life circumstances.

Content Updated: 28 May 2012