Briefing Notes and Templates: Financial Management Resource Support Units for 2008-09


Thank for your interest in talking with us about the introduction of Financial Management Resource Support Unit in this region.

We value your time and interest in attending these information sessions and will endeavour to answer all of your questions as best as possible.

Please note:
These information sessions are being undertaken on a ‘without prejudice’ basis.  As such, any comments you may make or questions you raise will have no bearing on any assessment by FaHCSIA as to your suitability to deliver the services.

Context for the Information Sessions

As you will have seen from the advertisement and the application pack, FaHCSIA has sought applications for funding for the proposed Financial Management Resource Support Units in specific regions across Australia.

Information sessions for the Financial Management Resource Support Units are being held in Perth, Broome, Darwin and Alice Springs this week.

Information provided at these information sessions will be posted on the FaHCSIA website.

Information on the Commonwealth Financial Counselling services is not available at this session however questions on notice can be taken and the Department will post the answers on the website also.

You may be aware that applications for both the CFC and the Support Units closes at 2pm AEDST on Tuesday 25 November 2008.  Applications cannot be submitted on-line.

Financial Management Program Background Information

The Financial Management Resource Support Units are funded under FaHCSIA’s Financial Management Program.

The Financial Management Program aims to help to improve the financial self-reliance and wellbeing of Individuals, families and communities throughout Australia.

The Financial Management Program includes a range of service strategies aimed at moving people along a skills continuum that ranges from limited budgeting skills, to basic budgeting skills so expenses are management, to being able to budget for saving small amounts, and towards more sophisticated means of managing money such as loans and investments.

People living in regional and remote Australia particularly Indigenous Australians are at risk of social exclusion and financial disadvantage.

The Financial Management Program includes:

  • Commonwealth Financial Counselling
  • Money Management Services
  • Emergency Relief
  • National Information Centre for Retirement Investments
  • National Research Strategy to Prevent Problem Gambling

Money Management Services

Under the existing Financial Management Program, community based organisations deliver free, confidential money management services to individuals and Families in specific locations in regional and remote Australia.

Current Money Management Service delivery locations:

Northern Territory

  • Katherine
  • Tennant Creek
  • Nguiu
  • Galiwinku

Western Australia

  • Kununurra
  • Geraldton


  • Mossman
  • Lockhart River
  • Aurukun
  • New Mapoon
  • Cooktown
  • Palm Island
  • Weipa
  • Hopevale
  • Napranum
  • Wujul Wujul
  • Yarrabah

Money Management Services include:

  • money management education;
  • intensive coaching in financial literacy and budgeting;
  • access and use of tools to implement individual and family budgeting and savings plans/goals;
  • on – going budget monitoring;
  • family payments education;
  • assistance with accessing financial institutions, products and services; and
  • support with community planning and information sessions on financial management and consumer awareness.

Money Management Service Providers are encouraged where possible to engage and train local people to become money management workers who will deliver those services to individuals and families in their community.

 Money management workers may be new to the workforce, and are expected to deliver services in areas of high need where individuals and families are experiencing financial hardship, have low literacy skills, English may not be their first language and they have little or no access to consumer and financial advice.

The establishment of Financial Management Resource Support Units is a new concept designed to enhance the existing money management services. 

The Support Units are an important tool to assist Service Providers and their workers build capacity to meet these areas of high need, disadvantage and financial hardship.

Financial Management Resource Support Units

The Department will fund Financial Management Resource Units for the:

  • Kimberley region of WA (1 unit)
  • Northern Territory (2 Units)

Who can apply?

Organisations must be a non-profit community-based organisation incorporated under the relevant state or territory legislation (or established under other legislation) or a local government organisation.


  • Incorporated Association
  • Incorporated Cooperative
  • Organisation established through specific Commonwealth or State/Territory legislation (e.g. Churches, Public Benevolent Institutions)
  • Aboriginal Corporation
  • Local Government
  • Company (Incorporated under Corporations Act 2001)
  • Trustees on behalf of a Trust

Not Eligible

  • Individual
  • Government entity (other than Local Government)
  • Overseas entity
  • Commercial entity


The Financial Management Resource Support Units aim to:

  • provide Money Management Service providers with access to formal training, education and support, mentoring and capacity building to deliver Money Management Services in regional and remote Australia; and
  • increase access to financial counselling advice/information for Money Management Workers and their clients in regional and remote Australia.

The Financial Management Resource Support Units will support Money Management Service Providers in the Kimberley region of Western Australia and in the Northern Territory.

Support Unit Services

The required services to be delivered by the Support Unit are:

  1. Capacity building and provision of ongoing support, advice and information to Service Providers and money management workers, as required. This includes the provision of up to date information on issues such as money management and budgeting, financial services, and family payments as well as training and skills development in areas such as
    • professional accountability, casework management, duty of care, codes of conduct, client contact, privacy and confidentiality, record keeping and reporting requirements.
    • networking/liaison such as: establishing and maintaining viable networks and relationships with other relevant agencies, organisations, money management workers and clients.
    • leadership, governance, financial management and reporting.
  2. Training and education to money management workers, including
    • Certificate I in Financial Services;
    • Certificate III in Financial Services;
    • Family Payments Education;
    • MoneyBusiness Community Education Kit (developed in partnership with the ANZ Banking Group Limited); and
    • other appropriate tools and resources
  3. Facilitate access to financial counselling for money management workers and clients. Financial counsellors would provide casework advice and supervision to money management workers as well as providing financial counselling directly to clients – either face to face or by telephone. Financial counselling may be made available through existing Commonwealth Financial Counselling services, other community-based financial counselling services or through a new Commonwealth Financial Counselling position located within the Support Unit.
  4. Training for clients on the Money Management Home Ownership on Indigenous Land Structured Education Program where required.

The formal education, professional support and advice available for Money Management Services will require face to face contact, site visits and regular contact with Service Providers.

In delivering the required services, the Support Unit will be expected to:

  1. Work with Service Providers to develop and deliver a training, mentoring and education strategy for money management workers.
  2. Analyse the Department’s training tools and resources to ensure they match the needs of money management workers and their clients.
  3. Provide the Department with regional profiles on training and financial literacy needs of money management workers.
  4. Share information, ideas and experiences between the service providers in their region to maximise their learning and potential.
  5. Ensure Service Providers and money management workers have up to date copies of all training resources and tools required to deliver the Money Management Services, this will include updating and distributing these resources to sites.
  6. Network with financial services and industry bodies to maximise information and learning outcomes for Service Providers and money management workers.
  7. Deliver and assess the Money Management Home Ownership on Indigenous Land Structured Education Program to clients in the Home Ownership on Indigenous Land Program in partnership with Indigenous Business Australia. (At present there is limited demand for this service and the Department acknowledges this may be difficult to cost.)
  8. Develop relationships with other Support Units across Australia to exchange information, build networks and improve service delivery using best practice.
  9. Contribute to future money management services development and evaluation as required by the Department.

Formal accredited training must be delivered by a Registered Training Organisation.  Organisations can partner with a Registered Training Organisation to deliver this training.

Further information on applying for these Resource units is available in the Application Form and Application guidelines on the FaHCSIA website.


Following the Selection Process, the Department aims to enter into funding arrangements with successful applicants by the end of December 2008.

The service delivery period is expected to end on 30 June 2009.

Following the initial funding agreement period and subject to approval to continue funding of the Support Units, a direct selection process (continuation of funding) to continue to engage high performing providers will be used.  Determination of the high performing providers to deliver services for the next funding agreement period will be measured against the performance indicators contained within the performance framework and documented within the funding agreement.

Subject to any general comments you would like to make at this stage, perhaps we can move to the questions and answer part of the briefing.


Once again, thank you for taking the time to attend this information session.

If you have any further questions on the Financial Management Resource Support Units please email Financial Management (

Last updated: