Programs & Services
Quality & Compliance
- Aged Care Complaints Scheme
The Aged Care Complaints Scheme (the Scheme) provides a free service for anyone to raise their concerns about the quality of care or services being delivered to people receiving aged care services subsidised by the Australian Government, including residential care, Home Care Packages and HACC services.
- Accreditation Grant Principles 2011
- Complaint Handling Toolkit
The resources in this toolkit are designed to support better practice in complaint handling in aged care services. Many of these resources and templates are customisable. We encourage you to download, print and tailor them to the needs of your service.