Children’s Contact Services

Apply when?
Between 8/08/2012 and 22/08/2012

Who to contact?

The Australian Government Department of Families, Housing, Community Services and Indigenous Affairs (FaHCSIA) invites suitably qualified organisations to submit an application to deliver Children’s Contact Services in Victoria under the Family Support Program.

The Children’s Contact Services enable children of separated parents to have safe contact with the parent that they do not live with in circumstances where parents are unable to manage their own contact arrangements.  Children’s Contact Services provide a safe, neutral venue for the transfer of children between separated parents.  Parents may be ordered to attend a Children’s Contact Service by a court to facilitate changeover or have supervised visits with their children.

FaHCSIA is seeking to fund a service that is responsive to the specialist needs of clients accessing Children’s Contact Services in these geographical services areas:

  • Southern Melbourne Activity Delivery Area (Frankston)
  • South East Outer Melbourne Delivery Area (Casey-Cranbourne)

Delivery of the services will cover the period October 2012 to June 2014 with funds of approximately $408,000 for Southern Melbourne and approximately $423,000 for South East Outer Melbourne.

How to Apply

Application Forms should be emailed to

Questions and Answers

A ‘Questions and Answers’ facility for the Children’s Contact Services support service is available.  You can email questions to the team at

Question Answer
Are providers outside Victoria eligible to apply for the current Application Process for Victorian services? Yes
Are applicants required to submit separate applications for the Parenting Orders Program and Children’s Contact Services Application Processes? Yes
Is there a requirement for a transition plan as part of the application? Yes, in the FSP Program Guidelines – Family Support Program Family Law Services Part C: Children’s Contact Services Version 1.31 under Selection Criterion at 3.2.2 Organisational Capability, applicants are required to provide a transition plan.  The purpose of the transition plan is for applicants to show that they can commence service provision by mid-October 2012.  The transition plan can include details of how you would fulfil the requirement to work with the existing provider on a transition plan for staff and seamless service delivery for clients.
What are the existing provider’s CCS and/or POP current premises and lease options for new providers? Cranbourne Owned by GordonCare
4 bedroom house
Available Lease/Future Sale (market rates)
Frankston Leased (office space – 6 offices +) Leased from City of Frankston
Boronia Leased (1 office only) Lease from  ECLC
Mentone Leased
(3 bedroom House)
Optional – Leased from City of Kingston
Highett Owned by GordonCare Not available
What is the exiting provider’s current staffing? Program Manager – 1.0 EFT
  EFT All SACS Award
Shared CCS and POP Positions
Intake Team Leader 1.0 SW Class 3 Year 3
Intake Worker 0.8 SW Class 2 Year 1
Administration 2.0 QWW Class 1 Year 1
CCS Positions
Team Leader 1.0 SW Class 3 Year 3
CCS Co-ordinators 2 x 0.8 SW Class 2 Year 2
Contact Workers 2 x 1.5 QWW Class 1 Year 1
POP Positions
Team Leader 0.6 SW Class 3 Year 3
Child and Family Workers                4.7 SW Class 3 Year 3


Content Updated: 27 September 2013