Welfare Reform Pilots: First Findings - at a glance

The pilots were developed in the context of Welfare Reform and are consistent with the recommendations in the final report of the Reference Group on Welfare Reform (the “McClure Report”).  The recommendations included the need for a more individualised and responsive service delivery model.

About the Welfare Reform Pilots

Three Welfare Reform Pilots, initiated by the Commonwealth Department of Family and Community Services (FaCS), were announced as part of the 2000-2001 Federal Budget.

The pilots were developed in the context of Welfare Reform and are consistent with the recommendations in the final report of the Reference Group on Welfare Reform (the “McClure Report”).  The recommendations included the need for a more individualised and responsive service delivery model.

The idea behind the pilots was to have specially trained Centrelink staff spend extra time with customers to find out more about their current activities and what help they may need, including referrals to other services. The aim was to get participants more involved in work and community life.

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