Closing the Gap for Indigenous Australians - Northern Territory - Commonwealth Ombudsman support 

Commonwealth Ombudsman's Office

Key Elements

This measure provides services both to Indigenous communities who may wish to make complaints about the actions of Northern Territory Emergency Response (NTER) agencies to a 'neutral' third party, and to NTER agencies in assisting them to develop better complaint-handling procedures.


Background

The Commonwealth Ombudsman considers and investigates issues arising from the NTER initiatives, and works with the Indigenous communities to raise awareness of the Ombudsman's services and to assist individuals and agencies resolve complaints about government administrative action.


Implementation

The Commonwealth Ombudsman will continue to have staff working in the Northern Territory to support its objectives. The funding contributes to:
  • delivering services to remote Northern Territory communities;
  • providing for outreach visits to remote communities to disseminate information about the role of the Commonwealth Ombudsman and to conduct complaint clinics;
  • dealing with complaints and investigating systemic issues arising out of the NTER; and
  • providing an office in Alice Springs to promote better access by Indigenous communities to the Commonwealth Ombudsman services.

Total Government Funding

The Australian Government has committed total funds of $0.2 million in 2008-09 Further activity will be informed by the outcomes of the NTER review later this year.
Content Updated: 23 May 2012